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Google Maps Help!

Have your tried to refresh your Internet browser?
I'm experiencing difficulty with the maps while using Microsoft Internet Explorer. How do I fix this?

The maps aren't appearing and I'm not using Microsoft Internet Explorer. How can I see them?

I'm having difficulty accessing Google Maps. How do I fix this?
The maps on Google Maps look distorted on my notebook computer. How do I fix this?

Have your tried to refresh your Internet browser?

First go back to the property page and refresh your browser using the refresh button.

I'm experiencing difficulty with the maps while using Microsoft Internet Explorer. How do I fix this?

If you're having trouble using Google Maps with your Microsoft Internet Explorer browser, please try the steps below to see if any of them resolves the problem:

CLEAR THE BROWSER'S CACHE

Clearing your browser's cache may resolve the problem you're experiencing. To do so in Internet Explorer 6.0 or later:

1. Open IE and click "Tools."
2. Select "Internet Options."
3. Click "General," if it isn't already selected.
4. Under the heading "Temporary Internet files," click "Delete Files...."
5. Click "OK" to exit.

MAKE SURE JAVASCRIPT, ACTIVEX, AND "BINARY BEHAVIORS" ARE ENABLED

To enable these browser settings in IE:

1. Click "Tools" > "Internet Options."
2. Click the "Security" tab.
3. Click the "Custom Level" button.
4. Verify that the "Enable" button next to "Run ActiveX controls and plug-ins" is selected.
5. If you're using XP, verify that the "Enable" button next to Binary and script behaviors is selected. If you're not using XP, continue to step six.
6. Verify that the Enable button under Active scripting is selected.
7. Click OK, then click OK again to save your changes.

The easiest and safest way to enable our maps in your browser is to add Google Maps to your list of trusted sites in Internet Explorer. To do this:

1. Click "Tools" > "Internet Options."
2. Click the "Security" tab.
3. Select the "Trusted sites" icon, and click the "Sites" button.
4. Un-check the box "Require server verification for all sites in this zone."
5. In the "Add this Web site to the zone:" text box, type "maps.google.com" (without quotes) and click "Add."
6. Repeat step five for "local.google.com," "www.google.com," and "*.google.com."
7. Click OK, then click OK again to save your changes.

UPDATE THE "SCRIPTING ENGINE" OF YOUR SYSTEM

Google Maps takes advantage of several advanced browser features. If your browser appears not to load the map properly, you may need to update your "scripting engine." You can obtain the latest scripting engine directly from Microsoft:

1. For Windows XP and 2000

http://www.microsoft.com/downloads/details.aspx?
FamilyId=C717D943-7E4B-4622-86EB-95A22B832CAA&displaylang=en


You'll probably need to restart your system after performing this update. Once you restart your system, try Maps again to see if this step resolved your difficulty. If this didn't resolve your difficulty, you may want to try the next step.

INSTALL THE LATEST VERSION OF DIRECTX

Some IE users have reported that installing the latest version (9.0c) of DirectX resolves the difficulties they've experienced. To install DirectX, please visit http://www.microsoft.com/windows/directx/default.aspx

CHECK FOR SECURITY SETTINGS OR BROWSER PLUG-INS

Some security programs and third-party browser plug-ins are designed to modify webpage content and may interfere with the map display. If applicable, please try temporarily disabling components that may disable our maps in your browser.

The maps aren't appearing and I'm not using Microsoft Internet Explorer. How can I see them?

Reconfiguring the way your browser handles JavaScript may resolve this problem. If you're using Mac OS X or Windows with Mozilla Firefox 0.8+, Mozilla 1.4+, or Netscape 7.1+, just follow these steps:

1. Type "about:config" (without quotes) in the browser's location bar.
2. Type "image" (without quotes) in the Filter field.
3. Verify that "dom.disable_image_src_set" is set to FALSE.
4. Verify that "network.image.imageBehavior" is set to 0 (the default setting).

Please note that "network.image.imageBehavior" may appear as "permissions.default.image" for some browsers.

If you continue to experience difficulties, you may want to uninstall any programs or extensions that change the way your browser handles JavaScript. Other users have reported that these programs may affect one's ability to view the map display

I'm having difficulty accessing Google Maps. How do I fix this?

Clearing your browser's cache may resolve the problem that you're experiencing with Google Maps. Please follow the instructions below that correspond to the browser that you're using:

MICROSOFT INTERNET EXPLORER VERSION 6.0 OR LATER
1. Open IE and click "Tools."
2. Select "Internet Options."
3. Click "General" if it isn't already selected.
4. Under the heading "Temporary Internet files," click "Delete Files...."
5. Click "OK" to exit.

MOZILLA FIREFOX VERSION 0.8 OR LATER
1. Open Mozilla Firefox.
2. Click on "Tools" > "Options" > "Privacy."
3. Click "Cache" > "Clear Cache Now."
4. Select "OK" to exit.

NETSCAPE VERSION 7.1 OR LATER
1. Open Netscape and click "Edit" at the top of the page.
2. Select "Preferences."
3. Click the triangle to the left of the "Advanced" heading to expand the
category.
4. Select "Cache," then click "Clear Cache."
5. Click "OK."

MOZILLA BROWSER VERSION 1.4 OR LATER
1. Open Mozilla and go to the "Edit" menu.
2. Select "Preferences."
3. Collapse the "Advanced" menu in the left-hand column.
4. Select "Cache."
5. Click "Clear cache."

OPERA BROWSER VERSION 7.5 OR LATER
1. Open Opera and go to the "Tools" menu.
2. Select "Preferences."
3. Under the "Network" heading, click "History and cache."
4. Click "Empty now."
5. Click "OK" to exit.

SAFARI BROWSER VERSION 1.2.5 OR LATER:
1. In Safari, go to the "Safari" menu.
2. Click "Empty Cache."

You can also click "Reset Safari" under the Safari drop-down menu to clear all of Safari's saved history and cache. (For additional assistance, please visit the Safari support center at http://www.apple.com/support/safari/.)

The maps on Google Maps look distorted on my notebook computer. How do I fix this?

We're aware of the display problem some notebook computer users may experience while viewing the maps on Google Maps in high resolution. For more information, please see http://support.microsoft.com/?scid=kb;EN-US;Q820286

Some individuals have reported that they were able to resolve this problem by changing the dots per inch (DPI) settings of their display to 96 DPI. To change your DPI settings to a compatible format, please follow these steps:

1. Click "Start" > "Settings" > "Control Panel."
2. Double-click on "Display."
3. Select the "Settings" tab.
4. Click "Advanced" and choose the "General" tab.
5. From the drop-down menu under "Display," change the DPI setting to "Normal Size (96 DPI)" and click "OK."
6. Click "OK" again to apply the changes.

Windows may require a restart to fully apply the changes. Note that you can revert back to 120 DPI by repeating the steps above. Simply select "Large size (120 DPI)" from the drop-down menu in step five.

We're actively investigating ways to prevent this problem for a DPI of 120 or more, and we appreciate your patience.


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